Click Here To Lodge Your Return
If you change your mind for any reason, you are welcome to lodge a return within 7 days from your delivery date.
We offer store credits & exchanges (not refunds) subject to the following conditions:
Returning Condition
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;
Full Priced Items
Items that have been purchased at full price or by pre-order are eligible for an exchange or credit, when return is lodged to us within (7) days from your delivery date. Please note, we are unable to refund or credit the cost of shipping.
What about Sale Items?
Please note that all products marked down are FINAL SALE and have a strict no returns, or refunds policy
Our discount codes 'FIRST15' and 'BACKFORMORE' or our storewide sales are not included as 'sale items'. If merchandise is returned despite these conditions your return will sadly be sent back to you at an additional charge.
Earrings, Swimwear & Shoes
Due to hygiene reasons, we do not accept returns for earrings or swimwear.
Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.
Have you discovered a fault?
We sincerely hope you never receive a faulty item and are so sorry to hear you may have, we understand this is really disappointing.
If you receive a damaged or faulty item, please email us at returns@hermanstore.com with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the product's brand.
If the brand deems your item faulty, then your return will be processed (please allow a 2 week processing time from time of receiving item as we need to ship back to brand) though we always endeavour to have completed ASAP!
Please note that we do not offer refunds for change of mind - only faulty items!