RETURNING CONDITION

Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;

FULL PRICED ITEMS

Items that have been purchased at full price or by pre-order are eligible for an exchange or credit, when returned to us within (7) days from your delivery date. Please note, we are unable to refund or credit the cost of shipping.

FINAL SALE ITEMS

All products marked down are FINAL SALE and have a strict no returns, or refunds policy - discount codes FIRST15 and BACKFORMORE or storewide sales are not included as 'sale items'. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.

EARRINGS, SWIMWEAR & SHOES

Due to hygiene reasons, we do not accept returns for earrings or swimwear.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

FAULTY RETURNS

We hope you never receive a faulty item and are so sorry to hear you may have, we understand this is really disappointing.

If you receive a damaged or faulty item, please email us at returns@hermanstore.com with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.

If the manufacturer deems your item faulty, then your refund will be processed (please allow a 2 week processing time from time of receiving item as we need to ship back to brand)